Privacy Policy

1. Information We Collect

We may collect: your name, email address, phone number, billing and shipping address, order details, and information about how you use our website. We do not store your full card details — payments are processed securely by our payment providers.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support and warranty service
• Send order updates
• Send marketing (only where you've opted in)
• Improve our website and products
• Meet our legal obligations

3. Cookies and Tracking

Our website uses cookies and similar technologies, including Google Analytics, Google Ads, the Meta (Facebook) Pixel and the TikTok Pixel, to understand site usage and measure and improve our advertising. You can disable cookies in your browser settings. These third parties handle data under their own privacy policies.

4. Sharing Your Information

We share information only as needed with:

• Payment providers (including Stripe, Afterpay and Klarna)
• Shipping and logistics partners
• Technology and analytics providers that help us run the site

We do not sell your personal information.

5. Third-Party Payment Providers

Card and finance payments are handled by our providers (e.g. Stripe, Afterpay, Klarna). Their handling of your information is governed by their own privacy policies.

6. Data Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access, Correction and Complaints

You may request access to, or correction of, the personal information we hold about you by contacting us at sales@kynexarecover.com. If you believe we have breached the APPs, you may lodge a complaint with us, and if unsatisfied, with the Office of the Australian Information Commissioner (oaic.gov.au).

8. Marketing Opt-Out

You can opt out of marketing at any time using the unsubscribe link in our emails, by replying STOP to our SMS, or by contacting us directly.

9. Contact Us