Policy

Returns & Refund Policy

We stand behind our products. Here's everything you need to know about our returns process.

Last updated: March 2026

30-Day Return Window

We want you to be completely satisfied with your KYNEXA device. If you're not happy with your purchase for any reason, you may return it within 30 days of receiving your order for a refund or exchange.

Eligibility Conditions

  • The device must be returned in its original condition with all accessories, cables, and packaging.
  • The device must show no signs of physical damage, misuse, or tampering.
  • Proof of purchase (order number or receipt) is required for all returns.
  • Returns initiated after 30 days of delivery will not be accepted unless the item is faulty.
  • Custom or made-to-order units may only be returned if they arrive damaged or defective.

How to Initiate a Return

1

Contact Us

Email sales@kynexarecover.com with your order number and reason for return.

2

Approval

Our team will review your request and respond within 2 business days with return instructions.

3

Ship the Item

Securely pack and ship the device to the address provided. We recommend using a trackable shipping method.

4

Refund Processed

Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. In the case of a faulty or incorrectly shipped item, KYNEXA will cover return shipping costs.

Faulty or Damaged Items

If your device arrives damaged or develops a fault within the warranty period, please contact us immediately at sales@kynexarecover.com with photos and a description of the issue. We will arrange a repair, replacement, or full refund at no cost to you.

Non-Returnable Items

  • Items returned after 30 days without prior approval.
  • Devices showing signs of physical damage caused by the customer.
  • Items missing original packaging, accessories, or components.
  • Digital products, guides, or downloadable content.

Need Help with a Return?

Our support team is happy to assist. Reach out and we'll make it right.

Contact Support