Warranty and Service

Every piece of equipment we sell is covered by a 12-month manufacturer's warranty, and by your rights under the Australian Consumer Law. Service is handled by us here in Queensland, so you deal with the people who sold you the machine rather than a support address overseas.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to the warranty set out below, and nothing on this page limits them.

What the 12-month warranty covers

We warrant our equipment against defects in materials and workmanship for 12 months from the date of delivery, under normal use and when operated in line with the manufacturer's instructions. That covers:

• The control unit and its electronics
• Applicators, coils and mats supplied with the unit
• Power supplies and cabling supplied with the unit

What it does not cover

• Accidental damage, including dropping, crushing or liquid ingress
• Normal wear to fabric covers, straps and outer surfaces
• Damage from use outside the manufacturer's instructions
• Damage from unauthorised repair or modification
• Damage caused by a power supply fault or by use with an adaptor we did not supply

These exclusions do not limit your rights under the Australian Consumer Law.

How to make a claim

Email sales@kynexarecover.com with your order number, a description of the fault, and photos or a short video where they help. We aim to respond within one business day.

Please contact us before sending anything back. We will tell you what we need, and if the unit has to come to us we will provide a return address and a timeframe once we have assessed the fault.

Service is handled in Queensland

Repairs and assessments are carried out by us from our Queensland base. Your machine does not go offshore, you are not waiting on a support queue in another timezone, and the person on the phone knows the equipment.

Outside the warranty period

If your unit is out of warranty, contact us anyway. We will let you know whether it can be repaired and what it would cost before any work is carried out.