Warranty Terms

These terms cover the KYNEXA standard warranty and the optional paid warranty extension to 24 months. They apply to orders placed on www.kynexarecover.com.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees are free. They apply whether or not you buy anything from us beyond the product itself, and they cannot be reduced by anything in this document.

Everything else on this page sits on top of those rights. The KYNEXA standard warranty and the paid warranty extension are additional to the consumer guarantees and to any other rights and remedies you have at law. Nothing here limits or replaces them.

2. Who gives this warranty

This warranty is given by Kynexa Recover, of Unit 8, 62 Crockford Street, Northgate QLD 4013, Australia. Web www.kynexarecover.com. Phone 07 2150 4100. Email sales@kynexarecover.com.

In these terms, "we", "us" and "our" mean Kynexa Recover. "You" means the person who bought the product.

3. The standard warranty

Every KYNEXA product carries a 12-month warranty against faults in materials and workmanship, at no charge.

• The period runs for 12 months from the date the goods are delivered to you.
• It covers the product and the accessories supplied with it in the same order.
• It applies to the original purchaser and, where the product is on-sold, to the person who holds it, provided they can produce the original proof of purchase.

4. The warranty extension to 24 months

The warranty extension is an optional, paid product. It adds a further 12 months of cover on the same terms as the standard warranty, taking total cover to 24 months from delivery.

4.1 What the extension adds

The extension gives you four things beyond the standard warranty and the free consumer guarantees:

• A second year of cover for faults in materials and workmanship, on the same terms as year one.
• No excess and no contribution. You pay nothing toward parts or labour on a valid claim in either year.
• Freight both ways at our cost if the unit has to come to us, anywhere in Australia, for the full 24 months.
• Priority phone and video support for the full 24 months, including help with setup, settings and technique, not only faults.

The extension does not cover accidental damage, theft, loss, or anything beyond repair or replacement of the goods.

4.2 Price and eligible products

• PEMF Machines — $599. Covers the PEMF Pro Device, PEMF Horse Pro Series and PEMF Loop Therapy.
• Red Light — $249. Covers the Red Light Therapy Panel, Red Light Therapy Blanket and Red Light + PEMF Therapy Blanket.

Prices are in Australian dollars and include GST. One extension covers one unit. If you buy two machines, you need two extensions.

4.3 When you can buy it

The extension must be bought in the same order as the product it covers. We do not sell it separately afterwards. If you bought a unit in the last 30 days and want to add the extension, ring us and we will arrange it. Beyond 30 days from delivery we cannot add it.

4.4 Registration

When your order ships we register the extension against the serial number of your unit and email you a certificate showing the serial number, the purchase date and the end date of cover. Keep it with your proof of purchase. If the certificate does not arrive within 5 business days of delivery, ring us. Cover still applies, the certificate records it, it does not create it.

4.5 When cover starts and ends

Extended cover begins the day after the standard 12-month warranty ends and runs for a further 12 months. There is no gap. Repairs carried out under either period do not restart or extend the total 24 months.

5. What is covered

Under both the standard warranty and the extension, we cover faults in materials or workmanship that stop the product working as it should when it has been used normally and in line with the manual.

• The control unit and its electronics
• Loop coils, applicators, mats, pads and garments supplied with the unit
• Cables, connectors and mains adapters supplied with the unit
• Cases, zips, seams and fittings supplied with the unit
• Labour to diagnose and repair

6. What is not covered

Neither the standard warranty nor the extension covers the following. None of these exclusions affect your rights under the Australian Consumer Law. If a failure is covered by a consumer guarantee, you are entitled to a remedy regardless of what this clause says.

• Fair wear and tear, including fading, scuffing and normal loss of fabric tension over time
• Accidental damage, impact, crushing, or dropping
• Liquid ingress, immersion, or use in wet conditions the product is not rated for
• Damage from power surges, incorrect voltage, or a non-KYNEXA power supply
• Damage from use outside the manual, including exceeding stated session lengths, pressures or intensities

• Repairs, modifications or servicing by anyone other than KYNEXA or a repairer we nominate
• Consumables and items expected to be replaced with use, including filters, straps and covers, except where they fail from a manufacturing fault
• Cosmetic marks that do not affect how the product works
• Theft, loss, fire, flood, or any event of that kind
• Loss of use, lost income, lost bookings or any other indirect loss, except where the Australian Consumer Law says otherwise
• Products where the serial number has been removed or made unreadable
• Products bought from anyone other than Kynexa Recover or an authorised KYNEXA dealer

7. How to make a claim

1. Ring us on 07 2150 4100 or email sales@kynexarecover.com. Have your order number, the serial number, and a short description of what the unit is doing.
2. We will try to sort it on the phone first. A good share of faults are settings, connections or a damaged cable, and we can often fix those in one call or a video session without the unit leaving you.
3. If it has to come to us, we arrange the freight and pay for it, both directions, anywhere in Australia. Do not send anything back before we have given you a return authorisation.
4. We assess and repair or replace. We aim to have a decision within 5 business days of receiving the unit, and to have it back with you within 20 business days of receipt. Where a part has to come from overseas we will tell you the expected timeframe up front.

8. What we will do

For a valid claim we will, at our option, repair the product, replace it with one of the same or better specification, or refund it. Where we replace a part, the replacement may be new or reconditioned to as-new condition. If we cannot repair or replace the product within a reasonable time, we will discuss a refund with you.

This is our choice of remedy under this warranty only. Under the Australian Consumer Law, where a failure is major, the choice of remedy is yours, not ours.

9. Who pays what

Under both the standard warranty and the extension, within Australia:

• Parts, labour, and freight in both directions: we pay.
• Excess or contribution: none.
• Freight outside Australia: you pay.
• Your time, phone calls and travel: you pay.
• Assessment where no fault is found: we pay the first time. Return freight is yours after that.

If you have paid a cost you believe we should have covered, send us the receipt and we will reimburse you.

10. If you sell the unit

Both the standard warranty and the extension stay with the unit, not with you. If you sell or pass on a KYNEXA product, tell us the new owner's name and contact details and we will move the registration across at no charge. The cover period does not restart.

11. Cancelling the extension

• Within 30 days of delivery, and provided you have not made a claim, we will refund the extension in full if you change your mind. Ring or email us.
• If you return the product itself under our 30-day returns policy, we refund the extension with it automatically.
• After 30 days the extension is not refundable, except where the Australian Consumer Law requires it.

12. Clinics, gyms, clubs and yards

Where a product is bought for commercial use, the standard warranty and the extension apply on the same terms, with two differences:

• Wear on garments, boots, mats and covers in shared or multi-user settings is treated as fair wear and tear and is not covered.
• We do not cover lost bookings, lost treatment income, or the cost of hiring a replacement unit. Where a repair will take more than 10 business days, ring us and we will do what we can about a loan unit, subject to availability. This is a goodwill arrangement, not a term of the warranty.

Consumer guarantees under the Australian Consumer Law can still apply to business purchases in many cases, including for goods under $100,000 or of a kind ordinarily acquired for personal or domestic use. Nothing here affects that.

13. Outside Australia

KYNEXA ships worldwide. For products delivered outside Australia, the standard warranty and the extension still apply to parts and labour, but freight in both directions is at your cost, and we cannot commit to the timeframes in clause 7. Australian Consumer Law guarantees apply to goods supplied in Australia and may not apply to an overseas delivery.

14. Changes to these terms

We may change these terms for future purchases. The version that applies to you is the one published on the day you placed your order, and we will keep superseded versions available on request. We will not change the terms of cover you have already paid for.

15. Governing law

These terms are governed by the laws of Queensland, Australia.

16. Contact us

Kynexa Recover
Unit 8, 62 Crockford Street, Northgate QLD 4013
Phone 07 2150 4100
Email sales@kynexarecover.com
Web www.kynexarecover.com

Version 1.0. Last updated 15 September 2026.